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Praesumo

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Account Retrieval https://elementscommunity.org/forum/index.php?topic=32523.msg410762#msg410762
« on: October 16, 2011, 03:35:45 am »
I have been trying for an hour or so to guess the password to my old account. I stopped playing some time ago, but wanted to give it another go. However, after reading the forums a bit I assumed that it had been deleted in one of the mass deletions. Or at least I thought it had been deleted... when I tried to make a new account it said that name was already in use, leading me to believe it is still there. Any advice or help for account/pass retrieval would be greatly appreciated. Thank you. Account name: Praesumo.

ElivLegna

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Re: Account Retrieval https://elementscommunity.org/forum/index.php?topic=32523.msg425062#msg425062
« Reply #1 on: November 14, 2011, 01:46:12 am »
I am having the exact same problem now, except it looks as though my account was in fact deleted because I was able to make a new account with the same username. The really aggravating thing about this though is that when I type in my username (which I did remember) and go to recover my password it tells me that there is was an error, but then says "no username associated with this email". I can't tell if that's the error's fault or the error just pops up as default when the system can't find a username or email. Either way, super annoying. Again, I'm guessing my account was deleted, so this makes more sense to me now.

I'm incredibly frustrated with this entire website right now. I tried to log in to show a friend this game so we could play together, and obviously I wasn't able to. When I went to try and find a password recovery there is no obvious "forget your password?" near the login area like most websites have. Also when I go to find someones contact info to e-mail about tech problems there isn't a contact page. I understand not wanting to have your users spam you with errors that are potentially a problem on their end, but I looked for a way to contact you guys for almost an hour before I finally just made a new account and found this forum, and you guys never responded to the poor guy who made this thread so who knows if you'll respond to this either.

Long story short I'm really disappointed and I won't be picking this game up again any time soon.

Yardof

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Re: Account Retrieval https://elementscommunity.org/forum/index.php?topic=32523.msg428153#msg428153
« Reply #2 on: November 20, 2011, 07:49:36 am »
I was in a similar position a moment ago.  I made my account originally through kongregate, and was able to log in via kongregate, find my info and then log in on the regular site.

Not sure if it can help you but figured I would share in case you made your account the same way.

Offline Jen-i

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Re: Account Retrieval https://elementscommunity.org/forum/index.php?topic=32523.msg430204#msg430204
« Reply #3 on: November 24, 2011, 09:34:18 pm »
I can't remember the contact info for zanz but if I find it when I get home i`ll post it for you. please note the game has only one developer , he is pretty good helping with issues but it can take a little while due to being just one guy
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Lombeira

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Re: Account Retrieval https://elementscommunity.org/forum/index.php?topic=32523.msg450423#msg450423
« Reply #4 on: January 19, 2012, 04:53:24 am »
I am having the exact same problem now, except it looks as though my account was in fact deleted because I was able to make a new account with the same username. The really aggravating thing about this though is that when I type in my username (which I did remember) and go to recover my password it tells me that there is was an error, but then says "no username associated with this email". I can't tell if that's the error's fault or the error just pops up as default when the system can't find a username or email. Either way, super annoying. Again, I'm guessing my account was deleted, so this makes more sense to me now.

I'm incredibly frustrated with this entire website right now. I tried to log in to show a friend this game so we could play together, and obviously I wasn't able to. When I went to try and find a password recovery there is no obvious "forget your password?" near the login area like most websites have. Also when I go to find someones contact info to e-mail about tech problems there isn't a contact page. I understand not wanting to have your users spam you with errors that are potentially a problem on their end, but I looked for a way to contact you guys for almost an hour before I finally just made a new account and found this forum, and you guys never responded to the poor guy who made this thread so who knows if you'll respond to this either.

Long story short I'm really disappointed and I won't be picking this game up again any time soon.
Same thing here, i couldnĀ“t login, and i was able to create a new account with the same username ...

I really like this game and i wish i can get my account back

 

blarg: