Naw, I agree with him. There's a serious imbalance in this game when just starting out.
The main problem I've seen when restarting my alt (I do so regularly to keep fresh perspective), you can't make any deck you want. Certain deck builds simply don't work. That'll get solved as new cards are added, but for right now, a new guy who's favorite play style is say, heal until they lose, can't possibly win. The solution isn't to change their deck, everyone has a preferred style. Unfortunately, until more cards are added, new players who don't enjoy select playstyles won't enjoy the game.
Stuff happens.