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Offline igor135Topic starter

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No more donation codes? http://elementscommunity.org/forum/index.php?topic=63665.msg1251736#msg1251736
« on: November 19, 2016, 05:25:29 AM »
Hi guys!

After years of playing I finally had some spare cash to donate to Elements to help keep it going. I donated more than $5 but did not receive a reward code. It's not a big deal because I donated for the sake of keeping Elements alive rather than the code. I'm just wondering if the reward system was removed, only works for multiples of 5 or how it works overall so that next time I donate I can get the code too :).

Thanks!

Offline antiaverage

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Re: No more donation codes? http://elementscommunity.org/forum/index.php?topic=63665.msg1251737#msg1251737
« Reply #1 on: November 19, 2016, 05:27:48 AM »
We don't have control over the in-game donation system. I'm sorry. We can only control the forum donation system.
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Offline igor135Topic starter

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Re: No more donation codes? http://elementscommunity.org/forum/index.php?topic=63665.msg1251739#msg1251739
« Reply #2 on: November 19, 2016, 05:49:36 AM »
Hmm, I see. Is there a forum section I can post to where someone who might have had  similar problem could give insight?

Offline Ryli

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Re: No more donation codes? http://elementscommunity.org/forum/index.php?topic=63665.msg1251740#msg1251740
« Reply #3 on: November 19, 2016, 05:54:53 AM »
I donated $30 about 2 months ago, and I had no problem with receiving my code at that time.

Offline igor135Topic starter

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Re: No more donation codes? http://elementscommunity.org/forum/index.php?topic=63665.msg1251742#msg1251742
« Reply #4 on: November 19, 2016, 06:20:17 AM »
Hmm.. Did you donate in an exact multiple of 5? I donated all the money I had left on a card, so it wasn't an even number. Could that be the issue?

Offline Higurashi

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Re: No more donation codes? http://elementscommunity.org/forum/index.php?topic=63665.msg1251750#msg1251750
« Reply #5 on: November 19, 2016, 07:43:43 AM »
This is a recurring problem with donations over $5; I've even seen it happen with $10 donations. The first time I told the dev about this was probably some 4 years ago. Unfortunately the problem persists.

We Admins can create new codes, but there's no possible way to prove that you didn't get a code. The only time I've been able to help is if someone got a mail with a code that doesn't work, and that's not the problem I see the most.
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Offline igor135Topic starter

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Re: No more donation codes? http://elementscommunity.org/forum/index.php?topic=63665.msg1251753#msg1251753
« Reply #6 on: November 19, 2016, 08:22:39 AM »
Ah, alright. That makes sense. Thanks for the help though!

 

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