Elements the Game Forum - Free Online Fantasy Card Game

Elements the Game => Report In-game Issues => Confirmed Issues => Topic started by: antiaverage on September 02, 2015, 07:18:56 pm

Title: [RESOLVED] Cards/Score Missing
Post by: antiaverage on September 02, 2015, 07:18:56 pm
Accounts restored to latest, have fun :)

However, if your account was not restored:

Quote from: Zanzarino
I managed to restore the data for Boa<3hancock and jonydon, but the others managed to save their data immediately after the repair and before I got a chance to make a backup of the restored data. Since it is so few of them, if they want, they can make a "wish list" with the key things they lost (rare cards, electrum, wins) and I can manually add those to their accounts.

Please send UTAlan your wish list and it will be passed on to Zanzarino. Please only do this if you absolutely need cards that you actually lost. Please don't waste his time, as we so rarely get it since he is so busy. Thank you all for your patience and understanding :)



If your account was not restored, this means you were logged in during the restore and overwrote the restoration. Please PM me with your IGN if this is the case. Sometime very soon I will contact Zanz one more time asking him to just restore a handful of accounts. Please only do this if this is very important to you / you lost a lot. I want to create as little extra work for him as possible. Thanks.

Due to a recent server crash, data has been rolled back to mid-March 2015 for the moment. It is unlikely that data newer than mid-March 2015 will be recoverable, but work is being done. Please watch this post for updates.

If you created your account after mid-March 2015: Your account is currently completely missing from the database. You may get missing account or wrong password errors. There is nothing that can be done about this right now. Please watch this post for updates.

If you changed your password after mid-March 2015: Your password has been rolled back along with your account. You will need to use your old password for now.


Quote from: Zanzarino
It looks like the main database crashed and burned. I restored the database to the last available and stable backup so that at least the game is playable, but that backup sadly is dated mid March. I will try to find the lost data but I have little to no hope to find a more recent backup available.

Update: We have been given permission to come up with a plan to use reward codes to help those who lost rare cards. We do not yet have a plan, and it may be prudent to wait a day or two to see how things progress. When the time comes, we will announce how to get codes if you need them. For now, please leave your card trackers and war applications unedited and gather any pictures you may have. We may or may not be able to give out codes in the end, but we are discussing a possible plan. Stay tuned to this thread for more information.
Title: Re: Cards/Score Missing
Post by: worldwideweb3 on September 02, 2015, 07:19:56 pm
what about if you were logged in since yesterday and havent lost stuff yet? i dont wanna refresh and lose all. should i printscreen?
Title: Re: Cards/Score Missing
Post by: antiaverage on September 02, 2015, 07:22:38 pm
what about if you were logged in since yesterday and havent lost stuff yet? i dont wanna refresh and lose all. should i printscreen?

You're welcome to take pictures just in case, but if you can view your deck and then return to the main menu, you should see it attempt to and succeed at saving. Give it a try.
Title: Re: Cards/Score Missing
Post by: worldwideweb3 on September 02, 2015, 07:23:41 pm
what about if you were logged in since yesterday and havent lost stuff yet? i dont wanna refresh and lose all. should i printscreen?

You're welcome to take pictures just in case, but if you can view your deck and then return to the main menu, you should see it attempt to and succeed at saving. Give it a try.

Nvm, checked at kong too, i survived!
Title: Re: Cards/Score Missing
Post by: Higurashi on September 02, 2015, 07:46:19 pm
'Tis good to see Zanz responding quickly when it's really needed. I only lost a few Nymphs and about 30k score.
Title: Re: Cards/Score Missing
Post by: iancudorinmarian on September 02, 2015, 07:52:49 pm
Well, I lost an entropy mark and a few nymps. O well, I am appy to see Elements is ack and Zanz still cares aout te ame .
Title: Re: Cards/Score Missing
Post by: MrSkels on September 02, 2015, 07:58:11 pm
Ah so that's what happened. Actually I thought I gained an old deck back and it was better than the old fire one I was using, so I went into my cards to change it up and see if the deck was there. Saw the deck, was an old Firefly queen deck, and saw that my fire deck was gone. So I had the stupid idea of changing my password and linking my accounts. Lost my firefly queen deck and gains some of my old cards back, but not all of them. Went back to my deck to see if it came back, saw only half of the cards I had before and no deck.
(https://gyazo.com/91d1ebd564ec744ab905732f8962a73c)

Refreshed the game so I wouldn't have to fill out the deck again. Got what I had when I got back in.
(https://gyazo.com/5dde53a1d16091bff21179a00b99f429) My old deck just as good as new

This is actually my old deck from when I started and quit a few years or so back. I'm kinda glad I have it, but at the same time I want all my fire and aether cards back. I'll be trying it again and seeing where it takes me.
Maybe I'll get my old Fire/darkness deck I was using back. User is Skelhand if you face me.

Edit: oh and some of those cards in the first pic idr getting.
Title: Re: Cards/Score Missing
Post by: Solaris on September 02, 2015, 08:05:52 pm
Yeah, judging by my war app I lost about 110k score, and all of my ups except FEVER and Limitless Speed. Could be worse. But hey, atleast we've got the game back in a very timely manner. Thank you, Zanz  :-*
Title: Re: Cards/Score Missing
Post by: DANIEELA on September 02, 2015, 08:06:28 pm
I lost :
~100k score
~400k coins
7 NYMPHS

Hover over cards for details, click for permalink
Deck import code : [Select]
500 534 5io 5ls 5ls 5p0 62c

Nevermind for score and coins...but nymphs i will be miss a lot. :'(

Solved.Thanks. :-*
Title: Re: Cards/Score Missing
Post by: Luminous on September 02, 2015, 08:14:38 pm
I guess I'm the one who took the big hit. I lost 225k score and about 600k electrum and I was 590k away from BE
Title: Re: Cards/Score Missing
Post by: RootRanger on September 02, 2015, 08:19:34 pm
I lost multiple upgraded cards. Might've been almost half a dozen!

On a serious note, as unfortunate as this is, it is great to know that zanz is still around to respond to emergencies when they arise.
Title: Re: Cards/Score Missing
Post by: Vangelios on September 02, 2015, 08:29:23 pm
of important I missed only  :aether :entropy nymphs and my :earth mark.
Title: Re: Cards/Score Missing
Post by: ElementalDearWatson on September 02, 2015, 08:31:39 pm
Wait, we've lost Nymphs as well?  Gutted.  I'm not too bothered about score, but Nymphs are hard to come by.

I posted in the Nymph Count thread a couple of days ago, so I'll have to have a look and see what I've actually lost.
Title: Re: Cards/Score Missing
Post by: kirbylover314 on September 02, 2015, 08:46:09 pm
I lost and 80000 score (I don't really care about that), as well as 20000+ electrum (saved for War, which I do care about), and this:

(http://i.imgur.com/xFfE5Ub.png)
Title: Re: Cards/Score Missing
Post by: Spielkind on September 02, 2015, 08:48:26 pm
better to loose nymphs and trainer edt me played for the last months, but is good that elements works again and zanz loves us still!  8)
Title: Re: Cards/Score Missing
Post by: magiponyman on September 02, 2015, 08:54:44 pm
i lost almost all my shards.... the coins i don't care about and the score. but i spent 3 days straight trying to get 6 of each shard and was almost done. 'i cant remember the names of them so just going to call them by there element" i had  3 amethyst shards 1 of them being uped/2 death/3 gravity/5earth/4life/4 fire/4water/2 light/5air/3 time/6 darkness/5 aethem. i also had 2 miracles and 1 pharaoh.......  :o :'( >:(
Title: Re: Cards/Score Missing
Post by: Rhenium on September 02, 2015, 09:03:20 pm

Unfortunately this is a disaster for me as I only started playing in February.
I've lost all but 25 of my 650 upgraded cards, all my nymphs, 150,000 electrum and my score has gone from 400,000 to 25,000.

Totally gutted.  :(
Title: Re: Cards/Score Missing
Post by: Blacksmith on September 02, 2015, 09:07:34 pm
Thank you for your quick response and action Zanz

 I want you to know that your absence leads to speculations and disagreements and that a simple

" Hi. I'm bussy for the coming 6 months and can't update the game during this period. Maybe I have more time later. Thank you for your patience"

would mean a great deal to the community and save us from a lot of argues!!!
Title: Re: Cards/Score Missing
Post by: Zyardran on September 02, 2015, 09:10:16 pm
(http://i.imgur.com/4LRn82A.png?1)

(http://i.imgur.com/aoyvFDM.png?1)

:(

Thank you anyways, zanz, for coming to fix the issue, i guess more grinding won't hurt... ::)
Title: Re: Cards/Score Missing
Post by: inthisroom on September 02, 2015, 09:12:53 pm
+1 Blacksmith

Also putting down what I've come to miss since the server crash:

1 Auburn Nymph

1 Green Nymph

1 Golden Nymph

1 Turquoise Nymph

Fix please, I like mah Nymphs.
Title: Re: Cards/Score Missing
Post by: Naesala on September 02, 2015, 09:13:43 pm
Thanks for the quick response zanzarino.

I lost several rares and upgraded cards. I'm unsure about if I lost a nymph or two. It could be worse, fortunately (?) I rarely play, but I'd started putting in a lot of effort to build up for war. Unfortunately, I don't have a lot to prove my claims. I hope most other people do :(
Title: Re: Cards/Score Missing
Post by: CleanOnion on September 02, 2015, 09:17:34 pm
I lost my first upgraded deck and score, which I don't care about. But I did lose all of my shards - and I don't even have any proof that I had them. I'll check my puush.


But..... so much better than no Elements at all! Thanks Zanz <3

EDIT: Guys, get puush. It's so helpful.
Title: Re: Cards/Score Missing
Post by: sparvin on September 02, 2015, 09:18:46 pm
I just got restarted playing this game around March or so, and I was just starting to make some progress. I really do appreciate not only the quickness of someone to respond to this problem, but to the devs that made the game in the first place. But, I have to be honest, I don't know if I can continue playing if I just lost 6 months of work. Not because I'm mad or anything, I just don't think I can handle it emotionally. I was looking forward to maybe getting 1 of each card upped, and the possibility of getting 6 of each upped (pipe dream), but I knew realistically that I would never be able to get many more nymphs (much less be able to up any of them), and I was never getting a mark (I did a tourney once, and you people play much better than the AI). So, never being able to "finish" coupled with losing 6 months of work? You people know how much of "real life" I had to ignore to already, and I lost nearly 500 total cards, a lot of them upped in the last 3 months. That's 20% of my total cards. Sigh.

In the end, it will be ok; I do kinda suck at this game. :P
Title: Re: Cards/Score Missing
Post by: RulacMage11 on September 02, 2015, 09:20:27 pm
I could care less about the ~20k score I lost, or the single turquoise nymph. However I do care about the ~30k electrum, and 2 fully upgraded decks I farmed for since mid march. But i'm glad Zanz has responded so quickly and Elements is up and working again. I have no problem grinding everything back.
Title: Re: Cards/Score Missing
Post by: Ginyu on September 02, 2015, 09:20:52 pm
Thank you zanz, for such a fast fixing of the problem. Very appreciated.
Title: Re: Cards/Score Missing
Post by: Submachine on September 02, 2015, 09:25:54 pm
Is that weird that even the brief presence of Zanzarino fills me with excitement? :)

Now I'm glad that i changed my signature to my nymphlist 2 weeks ago, so I can check the difference without problem. But alas, the missing ones are:

Hover over cards for details, click for permalink
Deck import code : [Select]
500 534 534 5io 5ls 5p0 5v8 5v8

All from the oracle.

EDIT: I found evidence for 3 of my nymphs so far, I doubt that I created any other proof. :/ Who would have expected that proof will be needed?

2015. July 23. - Grey Nymph: http://elementscommunity.org/forum/platinum-league-decks/submachine's-idea-storage/msg1173414/#msg1173414
2015. Aug. 5. - Black Nymph: http://elementscommunity.org/forum/platinum-league-decks/submachine's-idea-storage/msg1199859/#msg1199859
I remember that i got the next black nymph while my original black nymph arena deck was still active.
2015. Aug. 24. - Light Nymph: http://elementscommunity.org/forum/platinum-league-decks/submachine's-idea-storage/msg1202102/#msg1202102
Title: Re: Cards/Score Missing
Post by: JonathanCrazyJ on September 02, 2015, 09:28:27 pm
For all that we have lost, we mourn.
Yet from suffering comes deliverance. Zanzarino, honestly you have done us a great service by coming back so quickly. Your presence here is always to be met with reverence, however rarely. Thank you for fixing things so quickly. :time :time :time :time :time :time
Title: Re: Cards/Score Missing
Post by: Rhenium on September 02, 2015, 09:32:35 pm
I forgot to thank antiaverage, zanz and everyone who is working to help us.
Hopefully we will get some electrum to buy back what is lost and rare cards that have gone.

Today was one hell of a rewind!
Title: Re: Cards/Score Missing
Post by: Afdarenty on September 02, 2015, 09:38:45 pm
Thanks to everyone involved for the quick fix.

One thing I've learnt from this is that you're all much better at oracle spins than me :P
Title: Re: Cards/Score Missing
Post by: chrispybacon84 on September 02, 2015, 09:39:10 pm
I lost literally everything. I have a pointless deck that doesn't even work....  :( :(
Nymphs:  :darkness :darkness :water :water
All shards and weapons for each element...
But thank you zanz for responding so quickly!
Title: Re: Cards/Score Missing
Post by: SanGuNang on September 02, 2015, 09:44:21 pm
Lost whole account, full Poison Dials Sosac, Full Voodoo Bravery, full Aether. Thanks a lot !
Title: Re: Cards/Score Missing
Post by: willng3 on September 02, 2015, 09:48:49 pm
And it was on this day that EtG players silently vowed to never restart their computers again.
Title: Re: Cards/Score Missing
Post by: Rutarete on September 02, 2015, 09:50:14 pm
The funny thing is, I don't think I lost anything. At least, if hope not. Good to know it's being taken care of.

Edit - lol willng
Title: Re: Cards/Score Missing
Post by: ElementalDearWatson on September 02, 2015, 09:59:34 pm
So, looking at the Nymph Count thread, I've lost...

 :gravity :earth :fire :time :darkness

It could be worse, but it's not good, either.  I only had 4 more elements to upgrade 9 each of Towers/Pendula on and I'd have had the full 12 of every card/48 of every Tower/Pendulum, whereas now I've only got that with 4 elements, and I even have to buy the excess Towers/Pendula to upgrade in the other 8.

Can't be helped, and it's great that this problem was sorted as quickly as it was, but it's still a shame.
Title: Re: Cards/Score Missing
Post by: Taargus on September 02, 2015, 10:07:05 pm
Hooray! Elements is not broken forever!
It was a scary morning, now I can breathe a sigh of relief.

From what I've read it sounds like those of us who are unsure of what we lost will be out of luck.
That is quite a bummer (I lost quite a bit: nymphs, upped weaps/cards, shards,) but we'll get over it.  :D

Just glad to see that the game is still here!

Thanks for the quick response to the issue
Title: Re: Cards/Score Missing
Post by: antiaverage on September 02, 2015, 10:25:35 pm
Accounts restored to latest version, have fun :)
Title: Re: Cards/Score Missing
Post by: sparvin on September 02, 2015, 10:55:27 pm
I just got restarted playing this game around March or so...

Blah blah blah, whine whine whine, etc.

Quote
Sigh.

Everything in between I take back, except to add:

Code: [Select]
thankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyouthankyou
Quote
In the end, it will be ok; I do kinda suck at this game. :P

This part I don't take back, as it is still true.
Title: Re: [RESOLVED] Cards/Score Missing
Post by: inthisroom on September 02, 2015, 10:57:59 pm
Fixed, thank you.

Now I can like mah Nymphs again~
Title: Re: [RESOLVED] Cards/Score Missing
Post by: Vangelios on September 02, 2015, 11:45:50 pm
Now yes, thanks to solve this very faster ;)
Title: Re: [RESOLVED] Cards/Score Missing
Post by: Zso_Zso on September 03, 2015, 12:20:38 am
Looks like sometimes it is good to be busy and work late. ;)
By the time I got home, the whole problem was resolved.

Thanks to Zanz and the people who contacted him so quickly to get this resolved!  ;D
Title: Re: [RESOLVED] Cards/Score Missing
Post by: antiaverage on September 03, 2015, 01:09:00 am
Quote from: Zanzarino
I managed to restore the data for Boa<3hancock and jonydon, but the others managed to save their data immediately after the repair and before I got a chance to make a backup of the restored data. Since it is so few of them, if they want, they can make a "wish list" with the key things they lost (rare cards, electrum, wins) and I can manually add those to their accounts.

Please send UTAlan your wish list and it will be passed on to Zanzarino. Please only do this if you absolutely need cards that you actually lost. Please don't waste his time, as we so rarely get it since he is so busy. Thank you all for your patience and understanding :)
Title: Re: [RESOLVED] Cards/Score Missing
Post by: iancudorinmarian on September 03, 2015, 07:48:36 am
Everytin seems to e ack to normal, yay
Title: Re: [RESOLVED] Cards/Score Missing
Post by: SanGuNang on September 03, 2015, 11:21:43 pm
Thank you very much for fixing, i created the account on July, and would've lost everything !
Title: Re: [RESOLVED] Cards/Score Missing
Post by: Zawadx on September 04, 2015, 01:56:32 am
Well I for one have my most recent save, including the mark of Earth I got a week ago. But is this a universal problem for most? Best of luck to everyone on the grind!
Title: Re: [RESOLVED] Cards/Score Missing
Post by: Submachine on September 04, 2015, 01:21:37 pm
After my account was restored to its state back in March, I got a Red Nymph from the oracle that day, but i noticed that after my account was restored to its current state (back with all my previously earned nymphs and upgraded cards), the Red Nymph was gone. Is that a side-effect of the restoration?
Title: Re: [RESOLVED] Cards/Score Missing
Post by: Ginyu on September 04, 2015, 03:18:47 pm
Your most recent account didn't have that Nymph, so yes. You can re-roll Oracle.
Title: Re: [RESOLVED] Cards/Score Missing
Post by: Submachine on September 04, 2015, 05:03:58 pm
Your most recent account didn't have that Nymph, so yes. You can re-roll Oracle.
Well, I rerolled and got a Nymph Queen, but didn't get the Red Nymph back. I guess I should just deal with it. It could have been worse, after all.
Title: Re: [RESOLVED] Cards/Score Missing
Post by: UTAlan on September 09, 2015, 04:11:02 pm
Zanz said he'd get to restoring the data that was PM'd to me some time today. If you received a PM from me asking for more details and haven't responded, I did NOT send your info in. Please respond asap. Otherwise, I'll post here when I get an update from Zanz.
Title: Re: [RESOLVED] Cards/Score Missing
Post by: SpikeSpiegel on September 09, 2015, 04:12:53 pm
Zanz said he'd get to restoring the data that was PM'd to me some time today. If you received a PM from me asking for more details and haven't responded, I did NOT send your info in. Please respond asap. Otherwise, I'll post here when I get an update from Zanz.

100% at your disposal. Now and later.
Title: Re: [RESOLVED] Cards/Score Missing
Post by: Tha_Playa_Slaya on September 09, 2015, 09:13:14 pm
Thank you for the update. Much appreciated.
Title: Re: [RESOLVED] Cards/Score Missing
Post by: Tha_Playa_Slaya on September 10, 2015, 05:14:34 am
Sorry for the double post, I just wanted to thank UTAlan, antiaverage, and zanzarino for the extra effort in getting some of us back in order.
Title: Re: [RESOLVED] Cards/Score Missing
Post by: SpikeSpiegel on September 10, 2015, 07:57:33 am
Sorry for the double post, I just wanted to thank UTAlan, antiaverage, and zanzarino for the extra effort in getting some of us back in order.

^  This. Thanks!!!
blarg: UTAlan,antiaverage,zanzarino